IT security will in the future take its place alongside established cornerstones of testing, such as functional or mechanical safety, as an essential element of the overall view. Here it doesn’t matter whether the tests concern products, processes or systems. If, for instance, machines or vehicles are automatically swapping information, values such as confidentiality, integrity and availability must be clearly safeguarded in the organisations and unauthorised encroachments from the outside, such as cyber-attacks, must be avoided.
In an intelligently networked world, the Internet of Things is taking hold almost everywhere. Companies are in this way well set for international competition. What’s more, the new structure of the series of standards provides the basis for a response to the new requirements - including environmental management (ISO14001: 2015), information security management (ISO 27001) and IT security (IEC 62443). The standard thus continues to conform to the business realities of today, where documentation is mostly displayed on Pcs or via the Web. The new revision of ISO 9001 offers organisations more flexibility in implementing their management system. What is new is the comprehensive networking of information. The precursor to digitalisation has in principle been in place in organisations since the introduction of customer relations management (CRM) systems - software developed specifically for customer care. The cupboard full of documents about the quality management system has been a thing of the past for quite some time now. What role does the digitalisation of a company today, thirty years later, play in supporting quality assurance and management? The standards in the DIN EN ISO 9000 series were introduced back at the end of the 1980s. ISO 9001:2015 can pave the way to a practical, sustainable and modern management system.
Organisations should use the latest revision of the standard from 2015 as an opportunity to develop their quality management (QM) system, as well as to question existing structures and processes. The standard issued by the International Organization of Standardization (ISO) is synonymous with the continuous improvement process in companies. What this means is explained by Klaus Oberste Lehn, head of the certification body at TÜV NORD CERT. The basis for these criteria has for the last three decades been the ISO 9001 standard, which has recently been adapted to current developments. Quality and customer satisfaction are the decisive criteria for the success of a company.
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